Digital Account Manager


We're looking for a passionate account services professional who will contribute to the success of a large portfolio of electronics companies by providing high-quality support to oversee and facilitate their complex digital media programs. As the Digital Media Account Manager, you will work closely with the Sales, Account, and Ad Operations team within Supplyframe to manage internal operations on behalf of your accounts. It will be crucial for this role to work alongside the sales team by providing day-to-day support on a high volume of digital media campaign creation and implementation. Partnering with a seasoned team of ad operations and sales professionals, you will lead the entire media cycle from interfacing with clients to define media strategy, gather materials, launch and monitor campaigns, to analyzing large amounts of data and providing insights and solutions to help grow the accounts.

  • Build relationships with customers to define their digital media strategy and marketing goals while effectively communicating how Supplyframe will exceed those needs and goals.
  • Support the digital media sales cycle and manage all post-sales activities including proposal coordination, material and content collection, insertion orders, billing and other on-boarding deliverables to help close deals and implement programs.
  • Interface with Ad Operations to resolve issues and provide feedback on how Supplyframe customers can be better served.
  • Partner with Sales to develop strategies for making Supplyframe part of our clients' core marketing plans and identify future opportunities for growth within accounts.
  • Increase customer retention by conducting regular performance checks to identify areas for improvement and perform data analysis for on-going strategic reviews.
  • Ensure 100% satisfaction with 100% of our customers.
Required Skills
  • 4-year degree required
  • 3-5 years in a customer-facing digital media account management or client services role
  • At least 2 years of hands on experience with CPC, CPM, Programmatic, and Display advertising, including post launch reporting and analysis of campaigns
  • Experience with OpenX, GoogleAds, Audience Extension, Salesforce highly preferred
  • Passion for facilitating internal and external customer satisfaction
  • Solid analytic skills, comfortable working with numbers and high attention to detail
  • Ability to thrive in a demanding environment while prioritizing multiple tasks and meeting tight deadlines
  • Outstanding communication skills, both written and verbal while working as part of a team or independently
  • Competitive salary and bonus program in an entrepreneurial environment
  • Top notch health, dental, and vision insurance
  • Stock options in a fast-growing tech company
  • 401k plan with matching contribution
  • Generous paid time off plan plus paid holidays
  • Catered lunch twice weekly, frequent company sponsored events, and plenty of snacks and drinks
  • Casual work environment in the heart of 'Old Town' Pasadena, California
  • Supplyframe is an equal opportunity employer